Every response, answered from one screen
Each form keeps its own list of responses. Open one, assign it, reply by email and mark it Replied or Resolved, with an activity log of what was sent.
Commission request
Submissions · Commission request
Anjali Rai New
In short
Each form's Submissions list shows its reference, submitter, status, assignee and time. Opening a submission shows the answers, lets you set its status and assignee, and Reply by Email sends your answer and marks it Replied.
The problem it solves
Form emails pile up in one inbox with no owner and no status, so the same enquiry gets two answers and another gets none.
How it works
4 steps, start to finish
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1
Open the list
From Forms, open a form's submissions, newest first, 20 to a page.
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2
Find the one you need
Search by reference, name, email or phone, or filter by New, Open, Replied, Resolved or Spam.
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3
Reply
Open it, assign it to a teammate, and use Reply by Email; it is marked Replied.
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4
Close it
Set it to Resolved, or Spam, when it is done.
In detail
What form submissions does for you
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One list per form
Reference, submitter, status, assignee and submitted time on every row.
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Assignee
Give a response an owner so nobody answers twice.
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Reply by Email
Answer from the submission itself; the reply is logged with its delivery.
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Activity log
Every email sent for a submission, delivered or skipped.
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Approve for public pages
Approved responses can appear on your site, for example as testimonials in a Collection.
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Yes, to the recipients set on the form. Emails count against your plan's monthly email allowance.
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Yes. Approve a response for public pages and a Collection element can list it, which suits testimonials and reviews.
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Not yet. Submissions are read, answered and resolved in the app.
Form submissions · Free to start
Try form submissions on your own business
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