Hear about the order before the customer asks
New orders, messages, stock alerts and print failures reach you in the app and as push notifications. Each person picks the channels they want, and the business decides who receives which event.
Notifications
4 unreadNotification Routing
In short
Notifications send events such as New Order, Critical Stock Alert, Print Failed and each new customer message to staff in the app and by push. Each person sets their own preferences per business, and the Notification Routing Matrix decides which receivers get which event.
The problem it solves
A message on Instagram or an online order that nobody notices for an hour is a lost sale. Sending everything to everyone is no better: people mute the noise and miss the alert that mattered.
How it works
3 steps, start to finish
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1
Choose your preferences
In Settings, Notifications lists each category and type with its channels. Preferences are saved automatically.
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2
Route events to people
The Notification Routing Matrix enables receivers such as All Users or Outlet users, then ticks which events reach them.
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3
Get the alert
A new customer message arrives as New WhatsApp message with the sender and text; tap it to open that conversation.
In detail
What notifications does for you
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Push to your phone
A push for a new message opens straight on that conversation.
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In the app
An in-app notification list, next to push.
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Per type
Turn a whole category off, or a single type, and choose its channels.
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Routing matrix
The business decides which receivers get which events, and through which channels.
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Alerts that matter
Critical Stock Alert, Reorder Level Alert, Print Failed and Printer Offline among the types.
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Orders (New Order, Order Status Changed, Order Cancelled), stock alerts, print failures and offline printers, billing and credit notices, security alerts and each new message on a connected channel, among others.
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Yes. Category toggles cover every type in that category, and each type can be toggled on its own. A few types are marked Required.
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No. Settings are separate for each profile you belong to.
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Staff of the business receive a push titled with the channel, such as New Instagram message, and tapping it opens that conversation.
Notifications · Free to start
Try notifications on your own business
Set up in a couple of minutes. Your catalogue, orders and books stay yours to export.
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