Every customer message in one list
WhatsApp, Messenger, Instagram and Telegram land in the same Messages screen. Reply from one composer, and share an item, an order or an attachment without leaving the thread.
Messages · All
Anjali Rai · Instagram
Linked · Anjali RaiIs the linen kurta still there in medium?
Yes, two left in medium. Here it is:
Item · Linen kurta, M · Rs 2,450 · KUR-LN-M
In short
Messages puts WhatsApp, Messenger, Instagram Direct and Telegram conversations in one thread list, with a tab per channel and one search across names, phone numbers and message text. Replies go back out on the channel the customer wrote on.
The problem it solves
Customers write wherever they found you. With four apps open on four phones, a question on Instagram waits while someone answers WhatsApp, and nobody can see what the other person already promised.
How it works
4 steps, start to finish
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1
Connect your channels
Add WhatsApp Business API or WhatsApp Web, Facebook Messenger, Instagram Direct or a Telegram Bot from the channels screen.
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2
Open Messages
Conversations from every connected channel appear under All, with a tab for each channel.
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3
Reply in the thread
Type a reply and it is sent on the channel the customer used. Attach a file, or share an item, an order, a purchase order or an expense.
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4
Mark it resolved
Mark resolved when you are done, and the conversation is handed back to the bot for new messages.
In detail
What one inbox does for you
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Four channels, one list
WhatsApp, Messenger, Instagram and Telegram, each with its own tab and colour.
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One search
Search by name, phone, or message across every conversation.
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Share from your records
Items go out with name, price, SKU and link; orders, purchase orders and expenses can be shared too.
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WhatsApp by QR
WhatsApp Web links by scanning a QR code from Linked Devices on your phone, with no API keys.
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Team threads
A Team tab for conversations between staff, visible only to the two people in them.
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Says when a send fails
A message the channel refused is marked Failed to send, with the reason.
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WhatsApp through the Business API or through WhatsApp Web by QR code, Facebook Messenger, Instagram Direct and Telegram bots.
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Yes. Any member of the business can view a channel conversation, so whoever is free picks it up.
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No. WhatsApp Web connects by scanning a QR code with your phone. The Business API is there if you already have Meta approval.
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Yes. The composer's Items option sends the item's name, price, SKU and link, with its photo when it has one.
Works together with
- Answers from your live catalogue, shares active discounts and hands the chat to your team.
- Each conversation is tied to a contact, whichever channel it came from.
- New orders and messages reach you in the app and as push notifications.
- A store on your own domain, on the same catalogue, stock and orders as the counter.
One inbox · Free to start
Try one inbox on your own business
Set up in a couple of minutes. Your catalogue, orders and books stay yours to export.
- Live in 2 minutes
- Free to start
- No credit card
