An assistant that answers from your real catalogue
Turn on AI Auto-Reply and the store assistant answers product and pricing questions in your chats, looking up live prices and stock instead of guessing. When a customer wants a person, it steps aside.
Messenger · Himal Bakery
Catalogue search · "oat latte" · 2 matches in stock
Active discounts · MORNING15
In short
The store assistant replies to customer messages by searching your live catalogue for prices and stock, sharing active discounts, store details and your storefront link. It hands the chat to your team when the customer asks for a human.
The problem it solves
The same five questions arrive all evening: is it in stock, how much is it, where are you, do you deliver. Answering each one by hand keeps someone on the phone, and a guessed price is worse than no answer.
How it works
4 steps, start to finish
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1
Turn on AI Auto-Reply
It is off by default. Switch it on in the channels screen for your business.
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2
Test in the AI Playground
Chat as a customer and watch the real bot reply locally. No message is sent and no credits are used.
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3
Let it answer
On enabled channels it looks up items, prices, stock, discounts and store details for each question.
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4
Step in any time
A customer who writes talk to human or /human is handed to your team, and Mark resolved gives the chat back to the bot.
In detail
What store assistant does for you
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Live prices and stock
It searches the catalogue for every answer and is told never to invent a price.
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Discounts and links
It lists active discounts and sends the link to your online store.
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Hands over to a person
Phrases like talk to human, real person or customer support pass the chat to staff, who are alerted.
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Quiet when unsure
A question it has no tool for gets no reply, rather than a guess.
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Rate its replies
Mark a bot reply Good reply or Bad reply from the inbox.
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Bot usage today
See the tokens used today and your credit balance next to the switch.
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Only when AI Auto-Reply is on and the conversation is in bot mode. It answers product, price, stock, discount and store questions; for anything else it does not reply.
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Its ordering tools, which create an order from the items a customer confirms and attach an outlet or a table, are a separate group that is switched on per business. Without it, the assistant sends your storefront link.
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Saying something like talk to human switches the conversation out of bot mode, sends a short handover message and alerts your team. If the customer goes quiet for two hours, the bot takes the chat back.
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The AI Playground is free to use. Live replies use credits, and when they run out the chat passes quietly to your team.
Works together with
- WhatsApp, Messenger, Instagram and Telegram in one thread list.
- Name, SKU, scan code or description all match the same search box.
- A coupon discount is kept separate from the one you take off by hand.
- A store on your own domain, on the same catalogue, stock and orders as the counter.
- New orders and messages reach you in the app and as push notifications.
Store assistant · Free to start
Try store assistant on your own business
Set up in a couple of minutes. Your catalogue, orders and books stay yours to export.
- Live in 2 minutes
- Free to start
- No credit card
